Patient Testimonials

Dear Family EyeCare Center,

I want to tell you how much I appreciated my entire appointment yesterday. From the moment I entered your office, your employees were incredibly efficient, professional and friendly. My wait to see Dr. Wan and his assistant were minimal. In a rare case for me, I felt that Dr. Wan took his time and explained everything thoroughly. I will highly recommend your office to anyone I know.

Sincerely,
Michelle

p.s. Too bad your office can't be used as a model for every medical office.

Dear Family EyeCare Center,

I wanted to take the time to let you know what kind of employee you have in Bobby. I went in for new glasses Thurs. and made a decision I needed to change. I called Bobby and I told him what change needed to be made. He was off the following day, but said he would come in anyway if I could be there. He not only came in on his day off, made the change, but took the time to adjust my old pair of glasses to make me more comfortable until the new glasses arrive.

I have been a patient at Family Eye Care Ctr. for many many years, and the kind of service Bobby (and Dr. Wan) give to their patients keeps me coming back.

Also, much thanks for the cheerful smiles from the "just the receptionists".

Thank you again,

Cheryl

Dear Dr. Wan,

Thank you for all the services you provide to me for my vision. You and your staff are very professional and I appreciate it. I want to thank Michael especially for his ability to help me find the perfect frame. With thousands of great frames to choose from, he helped me get a great look.
Thanks again, Roy M.

Dear Dr. Taylor,

I cannot express how extremely pleased I am with the service I received for your office. Your staff was extremely friendly, courteous and knowledgeable about proper eye care. Along with you, I would like to thank KiKi for her help in choosing the right frame for my face. She was extremely friendly and made me feel more than comfortable during the process. I would also like to thank Bobby for his help. Once again thank you, and Family Eye Care Center has a client for life.

Sincerely,

Paul H.

Dear Family EyeCare Center,

I came today for the first time to Family EyeCare Center because a co-worker recommended me here. I am impressed with the customer service I received for Dr. Taylor and staff. The service is excellent and I’m going to tell my friends about this place because the attention you received in here is not something you receive in other places. I’m very pleased and will come back.

Maria P.

Dear Family EyeCare Center,

Thank you for making my “frame shopping” such a fun and educational experience! I don’t think I’ve had anyone so personable and helpful. I never felt like I was being “sold” but like I was being helped to make the best possible choice for me. I know that I’m going to be really happy with them! I am a sales trainer and always share my good and bad experiences with my classes. I now have a really good example of “inspirational service”.

Thanks Again,

Chrissie S.

Dear Doctors,

I have been a patient at the Family EyeCare Center for about 20 years. I’ve told Dr. Taylor many times how friendly and helpful the staff is. I can honestly say that I’ve always had a positive experience, both with the medical staff and the folks who work in the eyeglass part of the office. Recently, my son and I purchased new glasses. One of your staff, Bonnie, took the time to help us pick out frames we were happy with. I wanted to be “trendy” this time and she helped me pick out the perfect frames. The staff were professional, friendly and patient. In this busy world we all live in, it’s so nice to know that when I walk into the Family EyeCare Center, I and my family will be treated so well. Everyone there always seems to love their work and it’s evident in the way they patients!

Warm Regards,

Simone S.

From: Debra
Sent: Thursday, April 19, 2007 10:09 PM
Subject: happy patient

Just a little note of praise for Michael your optician! I love both pairs of glasses that HE PICKED for me! I CAN SEE!! I have worn glasses for 40 years now and have never had anyone help me buy a pair that I like right off the bat! Your office was full of people buying & selling and Michael calmly sat me down, looked at me, looked at the glasses I was wearing, tipped my head a little and asked me a few questions. He then got up and went amongst all those other shoppers & reached out & picked out 3 pair of glasses that somehow he KNEW I'd like! Voila! He was right! I liked all three that HE picked. Out of the 3 we picked 2 which I now have and am very, very happy with. One pair is for computer use & the other pair is for daily wear. He helped me place the bifocal part where I WANTED it placed (with his expert advice & promise that I'd like it). He listened to what I WANTED and he had them made perfectly.

THANK YOU MICHAEL! You are a jewel. Very nice man and I thank you
Michael! Have a wonderful blessed day and thank Louise & Peter too! Sincerely, Debbie

 

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